ProStar Smart8
800 Call Routing

Promero's ProStar Smart8 intelligent call routing provides companies the ability to route inbound 800 calls automatically to a distributed network of employees, franchises, call center or home based agents. Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, status or other business rules. Browser based, self-administration tools allow administrators to manage calls in real time.

View Smart8 PDF

There is no software or hardware necessary to purchase and the system works with every telephony system. Users view browser based reports over the internet, determine call efficiencies, and instantly evaluate ROI metrics of advertising campaigns. ProStar Smart8 is the perfect solution for call centers, help desks or other organizations who advertise a toll free number.

ProStar Smart8 Features

• Take Back and Transfer
• Smart Call Routing
• Browser Based Reports
• IVR
• Call Announcement
• Record/Monitor

ProStar Smart8 Benefits

• Advertising Consistency
• Superior Customer Service
• Automatic Rerouting
• Seamless Integration
• Easy Implementation and Operation
• Reduced Wait Time
• Decrease Staff Size
• Consistency

Smart8 Call Routing Features

Take Back and Transfer
Take back and transfer re-routes calls to an alternative destination. The original connection is dropped so that you aren't paying for an extra leg of the call.

Smart Routing
Call routing is based on any criteria: area code, zip code, caller ID, skills, language, customer value, time of day, campaign, status and an unlimited number of business rules.

Browser Based Reports
All activity is stored in a SQL 2000 database so reports can be easily generated with up to the minute information. Reports can be based on a large number of criteria including: call by time, date, duration, cost and the phone number of the calling party, all based on one or more locations.

IVR
The IVR capabilities can be completely customized to meet the specific needs of any customer; including customizable greeting, surveys and polls, call center forwarding, and simple order entry transactions. Callers can navigate self-service menus to diminish the number of calls that need to be serviced by live agents.

Call Announcement
This feature utilizes a voice announcement to the called party before the caller is connected. It can also be used for a positive acknowledgement, allowing the receiver of the call the ability to accept or decline the call. This will ensure callers are always connected to a live agent.

Record / Monitor Option
Users can capture, store, and access all caller interactions for the purpose of maintaining quality and enhancing customer service. The system uses a SQL 2000 database for easy search and retrieval of call recordings and can store unlimited number of calls of any duration; storage is limited only by physical disk space.

*Requires AT&T Enhanced 800 Service and internet access

Smart8 Call Routing Benefits

Advertising Consistency
Advertising one easy toll free number, regardless of the number of local branches. Manage campaigns regionally, locally or nationwide.

Superior Customer Service
Get your callers to the most appropriate agents. Ensure that your callers are appropriately serviced after normal business hours.

Automatic Rerouting
Send calls from problem accounts to the credit department automatically.

Seamless Integration Into Your Environment
ProStar Smart8 will fit into your existing environment, leveraging your current infrastructure investment. Designed with efficiency in mind, the ProStar Smart8 system fits into your existing environment without the need for additional dedicated circuits or bandwidth increases.

Easy Implementation and Operation
With a non-intrusive architecture, implementation of the ProStar Smart8 solution is quick and easy. Its intuitive browser interface puts you in control of your call delivery process without the need for extensive training and professional services. The sooner you are up and running the faster your organization starts to respond more quickly to your customers, realizes lower operating expenses, increases staff utilization and avoids service outages.

Reduced Wait Times
Minimize your callers' average wait times.

Decrease staff size
Staff for normal traffic levels, even during peak conditions. Ability to run multiple corporate identities on the same phone system, serviced by the same agents.

Consistency
Present a consistent, appropriate face to the outside world.