Contact Center Anywhere by Oracle

Contact Center Anywhere by Oracle

		Tour of Interaction Manager
		Starting and Logging in
		Controlling Your Status
		First Time Installation Lesson
		Adding To DNC
		Setting Your Extension
		Upload Predictive Lists and List Format
		Interaction Manager’s Information Tool Bar
		Set Up Voice Mail Box
		Set Up Email Inbox
		Predictive Schedules
		Simple Transfer
		Real Time Statistics
		Flip Predictive Lists for Re-Use User Guide
		Set Up Voice Mail Guide
		Contact Center Anywhere Administrator 24 page Quick User Guide
		Contact Center Anywhere Supervisor 16 page Quick User Guide
		Contact Center Anywhere Interaction [Agent] 10 page Quick User Guide
		Create Call Outcome Report by Agent
		Create Agent Utilization [Number of Calls Made] Report
		Create Custom Agent Reports
		How to Transfer Calls to a Workgroup
		How to complete a complete a Conference Call then Transfer
		How to configure Project Schedules, Voice Mail Agents
		How to create a Custom Script
		How to access Contact Center Anywhere with Windows VISTA
		View Work Group Records and Call Flow Diagram
		Flip a Predictive List

ProStar CRM

ProStar CRM

		Click to Talk
		Create a Worklist
		Working a Worklist
		How to access Contact Center Anywhere with Windows VISTA
		View Work Group Records and Call Flow Diagram
		Flip a Predictive List
		Create Opportunity Types
		How to make CRM Users ‘Active’
		Creative Custom Tabs and Drop-Down Menus
		Create Email Templates and Sending Emails
		Create a Lead and Convert to Sales Opportunity
		Create Team
		Enable Team Functionality and Visibility in the CRM
		Change Label ‘Names’ and ‘Terminology’ in the CRM Modules
		Change Date and Time Zone
		Security: Limit One User from viewing other User’s Opportunities
		Manage Activities: Meetings, Calls, Tasks
		Sync Microsoft Outlook 2003 with CRM using Splendid Plug-In
		Change User Status: Active, Inactive, Suspended
		CRM 1.3 Enhancements [April 2007]: Import Files, Export Files, Teams
		Import Date Files
		View CRM Reports
		Creating CRM Reports

ProStar Lead Manager

ProStar Lead Manager

		Managing Leads: Delete, Update
		Create Thank You page or Re-Direct page to Link Customer to other web page after Form Submission
		Deleting Lead after it is assigned to Affiliate
		Creating a Custom Thank You Page to be sent after Form Submission
		Creating a ‘Calculated Answer’ in the Survey Form
		Enable Team Functionality and Visibility in the CRM
		Change Label ‘Names’ and ‘Terminology’ in the CRM Modules
		Definitions and Terminology
		ProStar Lead Manager (formerly iLeadMachine) 121 Page User Guide
		Create/Edit an Affiliate
		Each Survey must have 3 Hidden Questions. Create Hidden Questions
		Share Outlook 2003 Calendar with Other Users

ProStar Smart8

ProStar Smart8
Content for Smart8 Coming Soon...