H.323 and SIP Softswitch
The system offers a built in Softswitch architecture for SIP and H.323 protocols. Contact Center Anywhere's Voice Over Internet Protocol (VOIP) functionality incorporates the product's unequalled standards of redundancy and flexibility. Flexible call routing allows a single contact center to have agents receive call on a variety of phone types, includeing H.323, SIP, analog and PBX extensions. In fact, Contact Center Anywhere's Softswitch is able to bridge H.323 calls to SIP calls and vice versa. The Softswitch is also integrated with various third-party SIP or H.323 enabled IP phones. The system is compatible with most commercially available gateways, including Cisco, AudioCode and Quintum.
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