Disaster Recovery OnDemand
 The mission of Promero’s Disaster Recovery OnDemand service is to recover telecommunication in an area affected by a disaster. Telecommunications is vital for our business and government customers following a disaster, both for the impacted area and for the rest of the country. With Promero’s Disaster Recovery OnDemand, Business Continuity Managers who are responsible for telecommunications have instant access to route calls according to their need.
Restoring telecommunications services (or providing contingency services) is truly an essential first step to recovery. Voice communications are more vital in managing a disaster than email or other means of messaging. Live conversations are immediate, delivered in real time, and accurately convey human emotion. When your phone system is working, so is your business.
A voice recovery plan must:
- Assess risks and impact
- Denote critical business functions, in priority order
- Identify the technologies needed to recover the critical functions
- Define a recovery strategy
- Document the recovery plan
- Test the recovery plan
- Keep the recovery plan current
Oracle’s Contact Center Anywhere hosted by Promero is [to the best of our knowledge] the only system currently available delivering a credible Disaster Recovery Business Continuity solution for both conventional businesses and call center switches enabling 100% of your workforce to be fully operational, including intelligent call routing of individual Dial In Direct numbers (DID`s) to any remote location over PSTN [public switch telephone network], VOIP or wireless within minutes after disaster strikes... a totally unique solution available in the marketplace today.
Available to both conventional businesses and call center operators, truly instantaneous “business as usual” continuity planning can now be delivered should your existing telecommunications infrastructure fail for any reason – fire, flood, gas leak, road work, access denial, and any other event you might think up. |
